Privacy Policy
Privacy Policy
Last Updated: July 2026
1. Introduction
At the NHM Group, we are committed to protecting your privacy and handling your personal information responsibly.
In this Privacy Policy, "we", "us" and "our" means the NHM Group, comprising the following entities:
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Burwood Road Pty Ltd (ABN 30 161 743 951)
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Village Street Pty Ltd (ABN 24 713 073 470)
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Oakwood Holdings Pty Ltd (ABN 17 535 161 868)
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Freshfield Nominees Pty Ltd (ABN 24 361 142 909)
The NHM Group owns and operates a number of pubs, bars, restaurants and event venues throughout Melbourne, including:
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Platform 28
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The Elephant & Wheelbarrow
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The Glenferrie Hotel
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Bridie O'Reilly's
This Privacy Policy applies to all NHM Group businesses, venues, websites, online booking platforms, loyalty programs, events, competitions and related services.
By using our venues, websites or services, you acknowledge that your personal information will be collected, used and disclosed in accordance with this Privacy Policy.
2. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Examples include:
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Name
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Residential or postal address
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Email address
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Telephone number
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Date of birth
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Photographs
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CCTV footage
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Payment information
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Booking history
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Employment history (where applicable)
3. What Personal Information Do We Collect?
Depending on how you interact with us, we may collect:
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Your name
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Email address
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Telephone number
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Postal address
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Date of birth
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Photographs taken at our venues or events
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CCTV and security footage
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Payment information (processed securely through third-party payment providers)
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Booking and reservation information
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Event enquiries
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Dietary requirements and accessibility requests
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Competition entries
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Marketing preferences
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Employment application details
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Any other information you choose to provide.
We do not store your full credit card details. Payments are processed using secure third-party payment providers.
4. How Do We Collect Your Information?
We collect personal information when you:
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Make a reservation or booking
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Submit an online enquiry
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Contact us by phone or email
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Visit one of our venues
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Attend a function or event
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Participate in a competition or promotion
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Join one of our mailing lists
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Interact with us on social media
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Visit one of our websites
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Apply for employment with us
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Provide information to our staff
We may also receive information from:
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Online booking providers
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Recruitment agencies
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Previous employers
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Referees
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Marketing partners
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Other third parties authorised by you.
5. Why Do We Collect Personal Information?
We collect, hold, use and disclose your information to:
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Manage reservations and bookings
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Deliver our food, beverage and event services
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Respond to enquiries
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Process payments
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Communicate with you about your bookings
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Conduct competitions and promotions
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Improve our venues and websites
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Personalise your experience
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Send marketing communications (where permitted)
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Monitor venue safety and security
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Investigate incidents
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Comply with legal obligations
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Resolve disputes
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Assess employment applications.
6. Marketing Communications
Where permitted by law, we may send you information about:
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Special offers
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Promotions
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Events
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New menu items
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Venue news
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NHM Group updates
You may unsubscribe at any time by:
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Clicking the unsubscribe link in our emails; or
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Contacting the relevant NHM Group venue.
7. Who Do We Share Your Information With?
We may disclose your personal information to:
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Employees
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Related NHM Group companies
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Booking platform providers
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Payment processors
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IT service providers
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Marketing agencies
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Professional advisers
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Recruitment providers
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Event suppliers
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Government authorities where required by law
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Anyone authorised by you.
We do not sell your personal information.
8. Security of Your Information
We take reasonable steps to protect your information against misuse, interference, loss, unauthorised access, modification and disclosure.
Our security measures include:
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Secure computer systems
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Password-protected databases
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Restricted staff access
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Secure payment processing
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CCTV security
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Staff privacy training
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Regular software updates
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
9. Cookies and Website Technologies
Our websites use cookies and similar technologies, including:
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Cookies
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Pixels
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Tags
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Conversion APIs
These technologies help us:
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Improve website functionality
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Analyse website traffic
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Understand visitor behaviour
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Personalise content
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Measure advertising performance
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Improve our marketing.
Our websites may use services provided by:
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Google
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Meta (Facebook & Instagram)
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Other advertising and analytics providers.
You may manage cookies through your browser settings.
10. Third-Party Websites
Our websites may contain links to third-party websites.
Those websites operate independently of the NHM Group and have their own privacy policies.
We encourage you to review those privacy policies before providing personal information.
11. CCTV
For the safety of our patrons, staff and property, CCTV operates throughout many of our venues.
Footage may be used for:
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Security
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Investigating incidents
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Insurance claims
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Law enforcement requests
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Compliance with licensing requirements.
12. Employment Applications
If you apply for employment with the NHM Group, we may collect:
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Resume
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Employment history
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Qualifications
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References
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Visa information
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Right-to-work documentation
This information is used solely to assess your suitability for employment.
Employee records are otherwise managed in accordance with applicable employment and privacy laws.
13. Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
You may also request corrections if you believe the information is inaccurate, incomplete or out of date.
We may ask you to verify your identity before processing your request.
14. Requesting Deletion
You may request that we delete your personal information where permitted by law.
Some information may need to be retained to comply with legal, accounting or regulatory obligations.
15. Making a Privacy Complaint
If you believe we have breached your privacy, please contact us.
Please include:
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Your name
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Contact details
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A description of your complaint
We will acknowledge your complaint promptly and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website:
https://www.oaic.gov.au
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our websites.
17. Contact Us
If you have any questions regarding this Privacy Policy or wish to access, correct or delete your personal information, please contact the relevant NHM Group venue.
Platform 28
82 Village Street
Docklands VIC 3008
Email: info@platform28.com.au
The Elephant & Wheelbarrow
94-96 Bourke Street
Melbourne VIC 3000
Email: info@platform28.com.
The Glenferrie Hotel
324 Burwood Road
Hawthorn 3122 VIC 3008
Email: glenferrie.hotel@nhmbrockwell.com.au
Bridie O'Reilly's
462 Chapel Street
South Yarra VIC 3141